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Detection packages are ready-made Velma Triage configurations that group related behaviors into clear, use-case buckets. Each package bundles the conversation types, participant roles, and behaviors for a common goal — so you can point at the bucket that matches your use case, see exactly what it detects, and drop the config straight into your own scripts. Every package is a complete BatchConfig: explore it below, then download or copy the JSON to use it as the config payload in a Velma Triage request.

Fraud Detection and Prevention

Catch social engineering, account-takeover attempts, and impersonation in customer conversations.

Agentic AI Guardrails

Keep AI voice agents on-policy: catch off-script, unsafe, or out-of-scope behavior.

Trust and Safety

Flag harassment, hate, and safety violations in live social and voice-chat audio.

Customer Retention

Surface churn signals, dissatisfaction, and save opportunities on every call.

Human Agent Welfare

Protect agents by detecting abuse, distress, and burnout indicators.

Compliance and Risk Monitoring

Catch disclosure gaps, compliance breaches, and risk events across regulated calls.