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Contact us

Use the support form above to get in touch with Modulate Support for technical questions, feature requests, bug reports, or account requests. We respond within 2 business days. If there is a truly urgent need, please select the appropriate Impact field and this form will contact our on-call engineer for triage.

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How to get the fastest response

Where applicable, please include:
  • The endpoint you were calling (e.g. Multilingual Transcription batch, Deepfake Detection streaming)
  • The HTTP status code or WebSocket close code you received
  • The error message or response body
  • The audio format and approximate file duration
  • Any request IDs included in the response
The more detail you provide, the faster we can diagnose the issue!

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Increasing concurrency or usage limits

Concurrency and monthly usage limits can be increased for your organization. To raise concurrency for a specific model, request an increase from the Concurrency Limits page in your dashboard — see Rate limits for how the default and request flow work. For monthly usage increases, fill out the form above to let us know what you need! Before contacting us please be sure to review our privacy policy and our FAQ. For data processing agreements, GDPR questions, or audio deletion requests: legal@modulate.ai For privacy rights requests (access, correction, deletion): privacy@modulate.ai

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