Skip to main content
Aug 11, 2026 11:00 EDT — We are aware of an issue causing 500-level errors on velma-2-stt-streaming and velma-2-stt-batch. We are actively investigating the source of the errors and will implement a resolution as soon as possible.

​
Contact us

Use the support form above to get in touch with Modulate Support for technical questions, feature requests, bug reports, or account requests. We respond within 2 business days. If there is a truly urgent need, please select the appropriate Impact field and this form will contact our on-call engineer for triage.

​
How to get the fastest response

Where applicable, please include:
  • The endpoint you were calling (e.g. Multilingual Transcription batch, Deepfake Detection streaming)
  • The HTTP status code or WebSocket close code you received
  • The error message or response body
  • The audio format and approximate file duration
  • Any request IDs included in the response
The more detail you provide, the faster we can diagnose the issue!

​
Increasing concurrency

Concurrency caps are set per model and default to 3 simultaneous requests. Fill out the form above with the model and the traffic you expect, and we will raise it. See Limits. Before contacting us please be sure to review our privacy policy and our FAQ. For data processing agreements, GDPR questions, or audio deletion requests: legal@modulate.ai For privacy rights requests (access, correction, deletion): privacy@modulate.ai

​
Other resources