Support

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Contact us

Use the support form above to get in touch with Modulate Support for technical questions, feature requests, bug reports, or account requests. We respond within 2 business days. If there is a truly urgent need, please select the appropriate Impact field and this form will contact our on-call engineer for triage.

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How to get the fastest response

Where applicable, please include:

• The endpoint you were calling (e.g. Multilingual Transcription batch, Deepfake Detection streaming)
• The HTTP status code or WebSocket close code you received
• The error message or response body
• The audio format and approximate file duration
• Any request IDs included in the response

The more detail you provide, the faster we can diagnose the issue!

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Increasing concurrency or usage limits

Concurrency and monthly usage limits can be increased for your organization. Fill out the form above to let us know what you need!

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Privacy and legal

Before contacting us please be sure to review our privacy policy and our FAQ. For data processing agreements, GDPR questions, or audio deletion requests: legal@modulate.ai For privacy rights requests (access, correction, deletion): privacy@modulate.ai

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