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Playbooks are opinionated guides built around specific use cases. Each one shows a complete BatchConfig, working code for handling the output, and guidance on extending the configuration for your context.

Call center fraud & SOP compliance

Monitor every call for adversarial caller tactics and agent deviation from the verification procedures that keep credentials secure and CSAT high.

Trust & safety for live social audio

Deploy Velma’s full safety behavior catalog against live voice chat and layer platform-specific rules on top for real-time moderation at scale.

Sales QA and call coaching

Surface coaching signals, commitment indicators, and prospect sentiment from every recorded sales call — automatically, without a human QA team.
Each playbook uses real behavior UUIDs and conversation type configurations drawn from the Velma preset catalog. Use them as starting points — the configurations are designed to be modified for your specific context, SOP, or platform rules.